Privacy Policy

Your privacy matters. This policy explains what information LabNest collects, why, and how we protect it.

Information we collect

• Account details — name, mobile number, email, and address, so we can book and deliver your tests.
• Health information — the tests you book, uploaded prescriptions, and the reports generated by partner labs.
• Usage data — basic technical information that helps us keep the service secure and working well.

How we use it

We use your information to process bookings, arrange home collection, deliver reports, provide support, and send you service updates. With your consent, we may also send health tips and offers, which you can unsubscribe from at any time.

How we protect it

We use industry-standard safeguards, restrict access to authorised staff, and share your details with a partner lab only to the extent needed to complete your test. We never sell your personal or health data.

Your choices

You can view and update your details from your dashboard, unsubscribe from marketing emails, and request deletion of your account by contacting us.

Retention

We keep your data only as long as needed to provide the service and meet legal obligations, after which it is securely removed.

Contact

For any privacy request, reach us via our contact page.